Hello, I am David Ashcroft
Technological Enthusiast, Computer Tech, General 'Tinkerer', all round geek!


  • NameDavid Ashcroft
  • Date of Birth24th September 1992
  • E Mailwebsite@davidashcroft.co.uk
  • Phone07912 611 973

Since a very young age I have had a huge passion and interest for anything technical, I am not scared to ask questions and I am never satisfied by knowing that something “just works”, I like to know exactly how it works because in my opinion, it’s the best way to learn, especially in a constantly changing and developing industry like IT.

I finished University in 2014 at Edge Hill in Ormskirk, obtaining a First in the subject of Computing. Since June 2014 I have been working full time for Impact Computing in a busy first/second line IT Engineer role (Support Team Leader since March 2016), for businesses with 5 to 100 users. The companies and systems supported are diverse, giving me a better understanding of all areas of IT Support.

I work with local charitable organisations, running their IT systems and I have also completed several IT based work placements in school environments. My charitable work means that I have had some great opportunities to single-handedly design and build a network from the ground up, which includes a Hyper-V environment with multiple domain controllers and remote access servers, IP Cameras, a VoIP Solution, Managed wireless for staff and guest access, a thorough backup solutions and more.

I would consider myself to have very good communication skills, I am able to speak with clients in a professional and friendly manner over the phone and face to face.

From my current and previous roles in IT I have found that I have a keen interest in a computer support/network management based profession, I like a challenge and I love to expand my knowledge and learn new things.

As well as the wide range of experience that I have gained from various voluntary roles and through paid work I have gained my Microsoft Technology Associate Qualification and my plan is to continue working towards other qualifications.

Thank you for taking the time to visit my website and I really look forward to hearing from you.
Yours Sincerely
David Ashcroft


Skills and Experience...

  • Windows 7 to Windows 10
  • Windows Server 2008 to Windows Server 2012 R2
  • Technical Support
  • DNS
  • Remote Desktop (RDP)
  • NAT
  • PAT
  • Active Directory
  • Computer Hardware
  • Microsoft Exchange Onsite
  • DHCP
  • Managed Switches
  • Draytek Routers
  • IP Cameras
  • Domain Controllers
  • Active Directory
  • Virtual Machines/Environments
  • Hyper-V
  • ESXI
  • Microsoft Office
  • Hosted Exchange/Office 365
  • Sage 50 Accounts
  • HTML/CSS
  • Group Policy
  • Network Printers
  • Photoshop
  • Hosted VoIP

  • Downloads

    Download my CV Download Covering Letter
  • Work

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    Employment

    • Help Desk Technical Support Engineer & Team Leader

      Impact Computing (Preston)
      June 2014 - Present

      I have been working in a busy first/second line role as an IT Support Engineer for businesses with 5 to 100 users. The companies and systems supported are diverse, giving me a better understanding of all areas of IT Support.

      As a Team Leader for 1st/2nd Line Support, it is my duty to ensure that my team deal with issues quickly, efficiently and proactively, primarily via telephone and email. I will also travel to client sites where necessary for installs, deployment, and troubleshooting. I am also primarily responsible for the technical training of new staff and ensuring that procedural documentation is fully up to date.

      I am the main point of escalation to 3rd line support when necessary and I find myself working with technologies that include, but are not limited to: Active Directory, Microsoft Exchange, DNS, DHCP, Windows Server OS's, Hyper-V, Printers, Group Policy, VPN's, Draytek Routers, Hosted VoIP solutions, Managed Wireless & Remote Desktop.

    • P/T Network and Website Administrator

      J M International Distribution Ltd (Rufford, Lancashire)
      2009 - 2014

      J. M. International is a sister organisation of Woodlands Animal Sanctuary. This involved a spectrum of IT skills:
      - Designing and updating several websites.
      - Computer Maintenance and upkeep.
      - Network Administration (DHCP, IP, DNS, Domain Controllers, Active Directory, Servers, IP Cameras, Intranet, IIS, cPanel).

    • P/T Sales and Customer Advisor

      Home Retail Group - Argos (Southport, Merseyside)
      2011 - 2014

      I have developed skills within Home Retail Group that will be useful in an IT Role:
      - Use customer service skills whilst serving customers.
      - Solving customers’ problems and answering queries about products – particularly technical based questions.
      - Dealing with transactions (cash and electronically).
      - Driving Mercades Sprinter Vans for store-to-store delivery.

    • Voluntary Roles

    • Trustee and P/T Website and Network Administrator

      Woodlands Animal Sanctuary (Rufford, Lancashire)
      2005 - Present

      I started a voluntary role at Woodlands Animal Sanctuary in 2005 with a keen interest in computing, Woodlands has allowed me to expand my range of computing:
      - Network Administration – Windows server setup and configuration (domain controllers, DHCP, DNS, and Print Servers), IP Phones, IP Cameras, CAT5e/6 cabling.
      - Web Design & Maintenance - CSS and HTML. I now manage 5 of their websites (1 CMS site and 4 static HTML sites).
      I am now once of the 9 trustees at the Sanctuary and manage all aspects of network, website and email.

    • Downloads

      Download my CV Download Covering Letter

    Education

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    • Microsoft Technology Associate (MTA)

      2014

      This qualification has been achieved. Now I am working towards other professional qualifications to expand my knowledge!

    • First, BSc (Hons) Computing

      Edge Hill University (Ormskirk, Lancashire)
      2013-2014

      Modules included: Forensic Computing, Operating Systems, Internet Security, IT Management.

    • Computer Technology Foundation Degree

      Runshaw College Higher Education (Euxton)
      2011-2013

      Modules included: Cisco, Network Fundamentals, Network Support, Computer Systems.

    • BTEC National Diploma in IT and Computing

      Runshaw College (Leyland)
      2009-2011

      DDD* Achieved and "Runshaw Excellence" aware received in recognition for my achievements awarded to less than 4% of students.

    • GCSE Grades

      Burscough Priory Science College (Burscough, Lancashire)
      2003-2009

      7 GCSEs Grades A - C including Maths, English and Sciences.

    • Downloads

      Download my CV Download Covering Letter

    Video

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    The video below is from March 2014. I intend on updating this video in the near future. Thank you.