Hello! I am David Ashcroft

Technological Enthusiast, Computer Tech, General 'Tinkerer', all round geek!

  • Name David Ashcroft
  • Date of Birth 24th September 1992
  • Address Burscough, Lancashire
  • Email hello@davidashcroft.co.uk
  • Phone 07912 611 973
  • Web davidashcroft.co.uk

Since a very young age I have had a huge passion and interest for anything technical, I am not scared to ask questions and I am never satisfied by knowing that something “just works”, I like to know exactly how it works because in my opinion, it’s the best way to learn, especially in a constantly changing and developing industry like IT.

I finished University in 2014 at Edge Hill in Ormskirk, obtaining a First in the subject of Computing. Since June 2014 I have been working full time for Impact Computing in a busy first/second line IT Engineer role (Support Team Leader since March 2016), for businesses with 5 to 100 users. The companies and systems supported are diverse, giving me a better understanding of all areas of IT Support.

I work with local charitable organisations, running their IT systems and I have also completed several IT based work placements in school environments. My charitable work means that I have had some great opportunities to single-handedly design and build a network from the ground up, which includes a Hyper-V environment with multiple domain controllers and remote access servers, IP Cameras, a VoIP Solution, Managed wireless for staff and guest access, a thorough backup solutions and more.

I would consider myself to have very good communication skills, I am able to speak with clients in a professional and friendly manner over the phone and face to face.

I have a keen interest in a computer support/network management based profession, I like a challenge and I love to expand my knowledge and learn new things. I am able to work well both as part of a team and independently. It is important for me to challenge myself and that I become an active and valued member of the team/company I am working for. I do not believe I would be happy in a job role where the daily tasks became constantly repetitive as I am always pushing to improve myself and the systems/infrastructure around me.

As well as the wide range of experience that I have gained from various voluntary roles and through paid work, I have gained my Microsoft Technology Associate Qualification and my plan is to continue working towards other qualifications.

Thank you for taking the time to visit my website and I really look forward to hearing from you.

Yours Sincerely
David Ashcroft

Skills and Experience

My Portfolio/Projects

New Network Build from the Ground Up!


I was given a very interesting opportunity to design and build from the ground up a new network for a business that required new offices due to growth.

The new office space was built from the ground up which gave me the opportunity to design and implement everything from phone systems, servers and PC’s right down to cabling, sockets and lighting!

The system includes a VoIP phone system, 3 Windows Servers with virtulisation for replication and fail over. There are several end user PC's onsite spanned across three physical buildings. The full design and implementation was completed by myself and it has been a very interesting project to help expand my knowledge.

Download Full Details of this Project

My Home Network


I am always trying to develop and change my home network to further my knowledge.

My home network includes a custom build home Server, my gaming PC, CCTV and more.

The majority of the home is hard wired with CAT5e cable (and trunking in the home office) all connected to a gigabit smart managed switch to ensure I have a reliable and secure infrastructure.

More Details of my Home Setup Coming Soon

My Cloud Dedicated Server used for Training


I have a dedicated server in Germany which I used for testing and training purposes.

The Server is running Windows Server 2012 R2 and is using Hyper-V with a range of virtual machines. The server is used for training environments so that I can continue to expand my knowledge.

The setup for this server was a challenge, you can find out more about this and what I am doing with this server by clicking the button below.

Full Details about my Server and Setup Coming Soon

My Work

Support Desk Engineer (Team Leader from beginning of 2016)

Impact Computing and Consulting Ltd - Preston, Lancashire

June 2014 - September 2016

I have been working in a busy first/second line role as an IT Support Engineer for businesses with 5 to 100 users. The companies and systems supported are diverse, giving me a better understanding of all areas of IT Support.

As a Team Leader for 1st/2nd Line Support, it was my duty to ensure that my team deal with issues quickly, efficiently and pro-actively, primarily via telephone and email. I also traveled to client sites when necessary for installs, deployment, and troubleshooting. I was also primarily responsible for the technical training of new staff.

I was the main point of escalation to 3rd line support when necessary and I regularly worked with managing, maintaining and troubleshooting technologies such as: Active Directory, Microsoft Exchange, Office 365, DNS, DHCP, Windows Server OS's, Hyper-V, Printers, Group Policy, VPN's, Draytek Routers, Hosted VoIP solutions, Managed Wireless & Remote Desktop.

P/T Website and Network Administrator

J M International - Rufford, Lancashire

2009 - 2014

J. M. International is a sister organisation of Woodlands Animal Sanctuary. This involved a spectrum of IT skills:
- Designing and updating several websites.
- Computer Maintenance and upkeep.
- Network Administration (DHCP, IP, DNS, Domain Controllers, Active Directory, Servers, IP Cameras, Intranet, IIS, cPanel).

P/T Customer Advisor

Argos – Home Retail Group - Southport, Merseyside

2011 - 2014

I have developed skills within Home Retail Group that will be useful in an IT Role:
- Use customer service skills whilst serving customers.
- Solving customers’ problems and answering queries about products – particularly technical based questions.
- Dealing with transactions (cash and electronically).
- Driving Mercades Sprinter Vans for store-to-store delivery.

Voluntary Roles

Trustee and P/T Website and Network Administrator

Woodlands Animal Sanctuary (Rufford, Lancashire)

2005 - Present

I started a voluntary role at Woodlands Animal Sanctuary in 2005 with a keen interest in computing, Woodlands has allowed me to expand my range of computing:
- Network Administration – Windows server setup and configuration (domain controllers, DHCP, DNS, and Print Servers), IP Phones, IP Cameras, CAT5e/6 cabling.
- Web Design & Maintenance - CSS and HTML. I now manage 5 of their websites (1 CMS site and 4 static HTML sites).
I am now once of the 9 trustees at the Sanctuary and manage all aspects of network, website and email.

Skills and Experience

Education

Microsoft Technology Associate (MTA)

2014

This qualification has been achieved. Now I am working towards other professional qualifications to expand my knowledge even further.

First, BSc (Hons) Computing

Edge Hill University (Ormskirk, Lancashire)

2013 - 2014

Modules included: Forensic Computing, Operating Systems, Internet Security, IT Management.

Computer Technology Foundation Degree

Runshaw College Higher Education (Euxton)

2011 - 2013

Modules included: Cisco, Network Fundamentals, Network Support, Computer Systems.

BTEC National Diploma in IT and Computing

Runshaw College (Leyland)

2009 - 2011

DDD* Achieved and "Runshaw Excellence" aware received in recognition for my achievements awarded to less than 4% of students.

GCSE Grades

Burscough Priory Science College (Burscough, Lancashire)

2003 - 2009

7 GCSEs Grades A - C including Maths, English and Sciences.

My Video

The video below is essentially my website, CV and Covering Letter rolled into one short video. I hope it gives you a bit more of an indication of who I am and my technical knowledge. Thank you for watching!

I am in the process of creating a new video as the previous one is from 2014. I hope to have this up in the next few weeks. Thank you for being patient :)